Eleven service lines. One accountable team.
From keeping your servers running at 3 AM to migrating your entire operation to the cloud — and making sure your invoices comply with the UAE e-invoicing mandate — UGS covers every layer of your technology environment. No handoffs. No gaps. Just results you can measure.
Managed IT Operations
Your complete IT department, delivered as a predictable monthly service. Every endpoint monitored, every patch tested and deployed, every ticket resolved — with full visibility through monthly performance reports. We replace the unpredictability of break-fix IT with a system that just works.
Powered by Kaseya RMM · 99.9% Uptime SLA
IT 360 Managed Services
The foundation. Continuous 24/7 monitoring of every device on your network, automated patch management, proactive endpoint protection, and a dedicated helpdesk that your team actually wants to call. Monthly reports show exactly what was resolved, what was prevented, and what needs attention next.
Microsoft 365 and Cloud
Whether you are migrating from on-premise Exchange, optimizing your Microsoft 365 licensing to stop overpaying, or deploying Teams and SharePoint to unify remote collaboration — we handle the entire lifecycle. Includes Azure cost management and identity governance with Entra ID.
Cybersecurity
Not just antivirus and a firewall. We deploy EDR (Endpoint Detection and Response) that actively hunts threats, manage next-gen firewalls from Fortinet, conduct regular vulnerability scans, and build incident response playbooks so your team knows exactly what to do when — not if — an attempt occurs.
Backup and Disaster Recovery
If your backups can be encrypted by ransomware, they are not really backups. We implement immutable cloud backups that cannot be modified or deleted — even by an administrator — with tested recovery procedures that bring your systems back in minutes, not days.
Networking and Communications
From structured cabling and Wi-Fi design to IP telephony with Mitel and Grandstream, we build communication infrastructure that your team relies on every day. Includes network segmentation, VLAN design, and QoS optimization for voice and video.
Hardware and Device Lifecycle
Procurement, configuration, deployment, and end-of-life management for your entire device fleet. We partner with ASUS, Fujitsu, MSI, and Ruijie to source the right hardware at the right price — then manage it so you do not have to.
Business Systems
Enterprise software implemented by people who also manage your infrastructure. That is the UGS difference. Your ERP team knows your network. Your security team knows your applications. When something needs fixing at 3 PM on Tuesday, one call does it all.
UAE Localized · Compliance Ready
Business Central ERP
Microsoft Dynamics 365 Business Central — tailored for UAE businesses with local VAT compliance, multi-currency support, and Arabic language packs. We handle everything from initial gap analysis and data migration to go-live support and ongoing optimization. Finance, supply chain, and operations unified in one platform.
Business Central ERP + UAE e-Invoicing
New UAE MandateThe UAE e-invoicing mandate is now law. Under Federal Decree-Law No. 16 of 2024, all UAE businesses must issue structured electronic invoices in PINT AE (UBL 2.1 XML) format through an FTA-accredited service provider — starting January 2027 for large businesses and July 2027 for all others. Non-compliance carries penalties of up to AED 5,000 per month. Business Central does not support UAE e-invoicing natively, which means every BC customer will need an integration layer. UGS implements the bridge between Business Central and your chosen ASP — handling XML schema mapping (51 mandatory fields for tax invoices), digital signing, real-time transmission, and FTA portal integration. We also run compliance readiness assessments now so you can enter the voluntary phase from July 2026 with confidence, well ahead of the mandatory deadline.
HRMS and Payroll
Sapience HRMS covers the full employee lifecycle — recruitment, onboarding, leave management, payroll processing with UAE labour law compliance, WPS (Wage Protection System) integration, and employee self-service portals. Your HR team stops chasing spreadsheets and starts focusing on people.
UGS LIMS
Our own laboratory information management system, purpose-built for petroleum testing, environmental analysis, and food quality labs across the GCC. Manages sample tracking, test workflows, certificate generation, and regulatory compliance in a single platform.
UGS Gym Management
Purpose-built for fitness clubs and wellness centers. Manages member lifecycle from lead capture to renewal, handles package billing and payment tracking, monitors attendance patterns, and automates follow-up communications to reduce churn. Real dashboards, real numbers.
Document Management
FileHold provides secure, searchable document storage with workflow-driven approval chains, version control, and retention policies. Your contracts, invoices, and compliance documents stop living in shared folders and start living in a system your auditors will actually appreciate.
Free — No Strings Attached
Three ways to understand where you stand.
Before you spend a dirham on new technology, let us show you what you already have — and what it is missing. Each assessment delivers a prioritized report with specific, actionable findings. No sales follow-up unless you ask for it.
IT 360 Assessment
A comprehensive review of your entire IT environment — infrastructure health, security posture, backup resilience, and operational maturity. You receive a prioritized improvement roadmap with specific recommendations, risk ratings, and estimated timelines. This is the starting point for most of our long-term clients.
Backup and Recovery Review
We audit your existing backup strategy, test actual recovery times, verify data integrity, and identify gaps that could leave you vulnerable to ransomware or hardware failure. If your last backup test was "never," this assessment is for you.
Vulnerability Scan
External and internal network scanning to identify open ports, unpatched services, weak configurations, and potential entry points. Delivered as a clear report with severity ratings and remediation guidance — no scare tactics, just facts about your attack surface.
Not sure where to start?
Most of our best client relationships started with a single conversation. Tell us what is on your mind — a specific project, a recurring problem, or just a feeling that your IT could be better. We will help you define the right path forward, even if that path does not involve us.