Privacy Policy

1. Who We Are

This privacy policy describes how UGS Technologies, trading under Unique Golden Sands FZ LLE ("UGS", "we", "us", or "our"), collects, uses, and protects personal information when you visit our website at www.uniquegoldensands.com (the "Website") or engage with our IT services. Our registered office is at Creative City Free Zone, Creative Towers, Fujairah, United Arab Emirates.

2. Information We Collect

When you use our contact forms or request a free IT assessment, we collect the following information: your full name, work email address, company name, phone number, and any message or area of interest you provide. We also collect standard web analytics data including IP address, browser type, pages visited, and time spent on the Website, processed through server logs and analytics tools.

3. How We Use Your Information

We use the information you provide to respond to your inquiries, deliver requested assessments, send service proposals, and communicate about our services. We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be shared only with service providers who assist in operating our Website (such as Cloudflare for security) or when required by UAE law.

4. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption, Cloudflare Turnstile bot protection on all forms, and secure data transmission to our email systems. As an IT security provider, data protection is fundamental to our business operations and reputation.

5. Cookies and Tracking

The Website uses essential technical cookies required for site functionality. Cloudflare Turnstile sets a functional cookie to verify human users. We do not currently use advertising or marketing tracking cookies. If we introduce analytics or tracking in the future, this policy will be updated and appropriate consent mechanisms will be implemented in compliance with applicable UAE regulations.

6. Your Rights

Under applicable UAE data protection regulations, you have the right to access, correct, or request deletion of your personal data. You may also request a copy of the data we hold about you or object to its processing. To exercise any of these rights, contact us at sales@uniquegoldensands.com. We will respond to all legitimate requests within 30 business days.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by UAE commercial and tax regulations. Inquiry form submissions are retained for up to 24 months unless you request earlier deletion. Client service records are retained for the duration of the business relationship plus seven years, in accordance with UAE record-keeping requirements.

8. Third-Party Links

The Website may contain links to third-party websites, including our technology partners and service providers. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing the privacy policy of any website you visit through links on our site.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website after any changes constitutes acceptance of the revised policy.

10. Contact

For any privacy-related inquiries, contact our data protection officer at sales@uniquegoldensands.com or write to: UGS Technologies, Unique Golden Sands FZ LLE, Creative City Free Zone, Creative Towers, Fujairah, United Arab Emirates.